Frequently Asked Questions

Acceptable Use Policy

Security FAQ

Requirements

Subscription Service Agreement

Troubleshooting

Road Runner seeks to create and foster an on-line community that can be used and enjoyed by all its members. To further that goal, Road Runner has developed an Acceptable Use Policy with standards for using the service. Although much of what is included here is common sense, Road Runner takes these issues very seriously and will enforce these rules to ensure that an enjoyable environment is provided to all its subscribers.

Road Runner therefore reserves the right to remove any content posted to its system which it deems offensive, inappropriate, or in violation of its policies. Road Runner also reserves the right to suspend or cancel a subscriberís account for engaging in inappropriate conduct. (Subscribers, of course, also remain legally responsible for any such acts). In using Road Runner, subscribers accept these restrictions as well as those set forth in the Subscription Agreement and agree to use the system only for lawful purposes.

In addition, subscribers agree not to use or allow others to use Road Runner:

• to post or transmit hate speech, threats of physical violence, or harassing content;
• to post or transmit material in violation with copyright laws;
• to post or transmit content that is legally obscene or violates child pornography statutes; that contains graphic visual depictions of sexual acts, or visual depictions of sexually explicit conduct involving children, or that contains depictions of children, the primary appeal of which is prurient;
• to post or transmit other sexually oriented material that, in the specific context, is offensive or inappropriate;
• to post or transport commercial or bulk email without the prior written approval of Road Runner;
• to post or transport off-topic or commercial messages on forums or newsgroups;
• to engage in illegal, unlawful, or tortious conduct or other conduct that interferes with Road Runnerís ability to provide service or interferes with the rights of others. Such conduct includes, but is not limited to: libel, invasion of privacy, consumer fraud, unauthorized dissemination of trade secrets, violation of the trademark laws, hacking, or transmittal of commercially restricted information.

As described in more detail in the Subscriber Privacy Notice, Road Runner may disclose certain subscriber information, unless you object, to certain commercial entities such as advertisers and direct mail or telemarketers. This information is limited to your name, address, and the particular services to which you subscribe.

In addition, you should be aware that in keeping with federal and state law, Road Runner, in response to court order or specified legal process or certain kinds of emergency governmental requests, may turn over other information such as the content of email.